Refund policy
Order Cancellation
An order cannot be cancelled if it is in process. However, if a customer wishes to cancel an order, 25% of the order amount will be deducted as a processing fee.
Exchange Policy
To provide a convenient and easy shopping experience from home, we offer a 3-day exchange policy.
You must inform us within 3 days of delivery to claim an exchange if:
- The product is damaged.
- The product is unused, in its original packaging, with labels and protective stickers/papers intact.
- The product received does not match the ordered size.
- The article is returned in its original packaging and has not been used.
- You have the receipt or proof of purchase.
Process:
- Once we receive your item, we will inspect it and notify you that the return has been received.
- You are responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.
- We are not liable to collect orders from your doorstep under any circumstances.
If you have any questions on how to return your item, please contact us at +92-3096800942
Return Policy
We will not accept returns or exchanges for items that:
- Have been washed, dried, damaged, or stained in any way.
- Have been damaged or shrunk in a dryer.
Important Notes:
- We are not responsible for bleeding, print damage, or color fading caused by washing.
- To maintain the quality of your items, we recommend hand washing in cold water and air drying.
- For detailed care instructions, please refer to the tags on your item.
Refund Policy
At Zengel, we do not have a refund policy. Instead, we will exchange your article.
Note: Once an order is placed, it cannot be cancelled.